Led the migration, design, and launch of Wells Fargo's personal lending platform (personal-loan.wf.com), processing almost 1,000,000+ applications monthly since launch and contributing to 10% increase in overall loan volume.

Designed, implemented, and launched the end-to-end workflow for People First Credit Union's deposit account and consumer lending products (apply.peoplefirst.com), increasing application volume and reducing submission time by up to 20%.

Migrated, designed, and launched City Bank Texas's deposit account products (apply.city.bank), integrating SSO, online banking (OLB) enrollment, document export, and identity verification (IDV) services.

Authored dozens of technical articles and knowledge base entries on monitoring, log investigation, certificate management, and API tooling, boosting team onboarding efficiency and supporting long-term operational enablement.

Developed hundreds of SIEM (Splunk, Datadog, Observe) alerts and constructed multiple dashboards, vastly improving issue detection and resolution by atleast 30%.

Created procedures for client certificates and managed end-to-end certificate lifecycle for 19 Wells Fargo assets, eliminating certificate-related outages.

Developed tailored Postman API collections for each client and project to support implementation efforts and ensure long-term data integrity during onboarding and future troubleshooting.

Led the global pilot and launch of Wells Fargo's Online Mortgage Application (lending.wf.com) in 2018, driving key innovations that improved operational efficiency, elevated the customer experience, and set the foundation for future digital lending initiatives.

Designed and implemented real-time monitoring strategies using Splunk and AppDynamics, building 40+ custom alerts and 10+ dashboards to ensure visibility across mission-critical banking systems.

Directed fraud monitoring efforts during Wells Fargo's 2016 fake accounts scandal, this included daily Splunk-based reporting along with data warehouse audits. Delivered actionable insights by analyzing structured and unstructured datasets using SQL, Teradata, and regex-based log parsing.

Led incident response and root cause investigations by analyzing logs, XML, JSON, Oracle errors, and API payloads. Orchestrated cross-functional war rooms to rapidly triage and resolve production outages, minimizing system downtime and customer impact.

Led incident response and root cause investigations by analyzing logs, XML, JSON, Oracle errors, and API payloads. Orchestrated cross-functional war rooms to rapidly triage and resolve production outages, minimizing system downtime and customer impact.

Authored comprehensive QA test scenarios and scripts, improving release quality and reducing post-production defects. Aligned testing efforts with business objectives by collaborating closely with engineering and product teams.

Configured and deployed hardware/software infrastructure for 300+ person operational floor.

Implemented robust monitoring solutions improving application stability.

Automated routine tasks with custom PowerShell scripts driving operational efficiency.

Coordinated enterprise-wide software upgrades, patching, and regression testing.

Led database migrations from legacy systems to SQL Server for county government clients.

Configured SQL Server environments with optimization and backup strategies.

Digitized and consolidated county records into centralized digital repositories.

Transformed structured data formats using regular expressions and scripting.

Delivered tier 3 application support including imagining, backup, and hardware replacement.

Supported software configuration and resolved critical system bugs, improving application stability and efficiency.

Performed in-depth system analysis to identify root causes of recurring incidents, implementing solutions that reduced incident volume and strengthened overall business continuity.

Facilitated LAN setup and Windows Server configurations for small office environments supporting up to 50 users, ensuring stable and secure IT infrastructure deployment within 2-week project timelines.

Managed multiple concurrent tasks, consistently delivering solutions ahead of schedule and contributing to reductions in overall hardware and software issues.

Diagnosed and resolved over 1,500 software and hardware issues with a 98% first-contact resolution rate, significantly improving end-user satisfaction and help earn DIT the local award of Best IT Repair Service.